We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
30-Day Return Window
You have 30 days from the date you receive your item to request a return and will be subject to a 25% restocking fee.
Return Eligibility
To be eligible for a return:
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Items must be in the same condition in which you received them.
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They must be unused, unopened, untampered with, and in their original form.
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A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, email us at orders@boxes4u.com.
Returns must be shipped to:
1401 E Plano Parkway, Plano, TX 75074
Once your return request is approved, we will send you a return shipping label and instructions.
Please note: Items returned without prior approval will not be accepted.
If your return is due to an incorrect order or non-defective item, you will be responsible for return shipping costs.
Damages or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at orders@boxes4u.com so we can resolve the issue promptly.
Exchanges
The quickest way to get the item you want is to return the original item and place a new order once the return is accepted.
Refunds
We’ll notify you once we receive and inspect your returned item. If approved, we’ll issue a refund to your original payment method within 10 business days.
Please note:
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All returns are subject to a 25% restocking fee.
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It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at orders@boxes4u.com.